Frequently asked Questions

Once you fill out the contact form check your email (and spam folder!) and complete the online registration and payment. After that you are officially on our schedule! We have easy and convenient pickup hours from 9am-9pm, 7 days a week. You will receive detailed information regarding when to call, when you will receive your kit, etc and you will also have access to your placenta specialist for additional questions!

When you (or your caregiver) package the placenta in the provided bio bags, it is labeled with your name, time and date. It is then placed on ice in the OSHA compliant cooler provided in advance. If local, your placenta specialist will pick up the cooler from the hospital and transport to our dedicated space for placenta handling. We follow the stringent sanitation protocols set out by OSHA, complete yearly OSHA-approved Blood Borne Pathogens Prevention trainings designed specifically for placenta specialists and doulas, and are additionally trained and hold a Virginia Food Handler certificate. All of the equipment that comes into contact with the placenta is either single-use, or when that is not practical, thoroughly washed in hot soapy water and then sanitized in accordance with the OSHA guidelines. The entire workspace is sanitized with the required strong bleach solution and additionally wiped down with hospital-grade disinfecting wipes (sani-cloth wipes) after each preparation. This protocol ensures no cross-contamination of equipment between clients.

Most placentas for local clients are picked up within 2 hours of birth during our pickup hours of 9:00am – 9:00pm or within 12 hours after birth if the placenta is ready outside pickup ours hours. All placentas must be placed on ice or refrigerated within 2-3 hours of the birth. Detailed instructions for preparing the placenta for pickup will be included in your placenta kit. ​

If you are a nationwide customer, you'll receive your kit between 34-36 weeks (unless other arrangements are made) with instructions & everything you'll need to package and ship your placenta to us for processing after your birth. Your placenta will need to be placed on ice/refrigerated within 2-3 hours of your birth and FROZEN within 72 hours.

Yes!! Your placenta can be processed regardless of your birth choices. Epidurals, IV pain medications during labor, pitocin inductions, cesarean birth. Medications or drugs that are considered safe to administer during pregnancy, labor, and delivery are also considered safe for placenta encapsulation.